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Business Challenge - Telco company required qualified technician/engineer on-site within 10 days of initial request to fulfill SOW requirements. All collateral from site surveys were due within 48 hours of leaving site. Technician/Engineer were required to read/write/speak in English and have a laptop, console cable, digital camera and cell phone. Some additional tools were required and were reviewed on a case-bycase basis depending upon country.

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Solution – BizPro Team members have provided local resources for over 400 international locations for major oil company. This deployment is part of a $1.6 billion outsourcing deal awarded to a top telecommunications company to provide wide area and ocal area networks, voice services including VoIP, managed security solutions and mobility services. Site sizes range from small depot locations to large locations with over 900,000 square feet and 2500 users. Deployed teams have participated in a variety of WAN/LAN/Wireless b/g surveys, N surveys (Air Magnet), Architectural Walkthrough, Mounting Surveys in the following countries:

Bermuda, Brazil, Bulgaria, Canada, Chile, China, Colombia, Denmark, Finland, Gibraltar, India, Indonesia, Malaysia, Mexico, Norway,Pakistan, Peru, Philippines, Portugal,Singapore, South Africa, Sri Lanka, Taiwan,Thailand, Ukraine, Venezuela and Vietnam.

 

Benefits Delivered – BizPro recruited and managed engineers at 70% of the prevailing market rates within the given lead-time. After call quality assurance on all deliverables were reduced to a negligible amount as BizPro project managers helped define the project requirements upfront and assist with the coordination onsite, End customer satisfaction maintained with virtually no rework or revisits. Major cities were covered by local engineers reducing travel costs.

 

Our value is not only provisioning for qualified engineers and technicians but also hands on project management to ensure that projects remain faithful to the project guidelines resulting to high quality deliverables.

 

Case Study II: Manufacturing Company with Presence in 2 Continents Required Assistance in Telco/Network Migration

 

Business Challenge - A major manufacturing company needed one source provider to implement the migration of its new VOIP system.

 

Solution—BizPro Team members have provided local resources for Call Manager 7.1 & Unity Version 2.1 and associated, ATAs and IPT tele-sets. Project included providing local resources to perform site surveys, tone/tag, staging, install, test/turn-up. Locations included:

Argentina, Brazil, Colombia, Ecuador,Peru, Venezuela, Hong Kong, India, Malaysia,Taiwan, and Thailand.

 

Benefits Delivered – BizPro’s technical onsite team successfully migrated all the clients’ locations with virtually no downtime, while meeting project budget.

Utilizing a one source provider for a multilocation equirement levels the work throughout the project and builds upon best practice.