Case Study I: Technology Company

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Business Challenge – Market intelligence software company required public relations and market research professionals to evaluate publication content for sentiment rating and relevancy. Cost was the driving factor for offsite

fulfillment.

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Solution – BizPro mobilized a team of professionals with business and economics

background that met the client’s qualitative and quantitative standards. Quality assurance was added to the process for consistency of work bringing end-customer complaint to practically zero.

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Benefits Delivered –

Savings of 85% compared to in-house fulfillment, ability to ramp-up and scale down based on client demand. Standards met within 60 day of roll-out. The customer subsequently added foreign language sentiment rating covering 18 languages to respond to end customers’ need to support global markets. Offsite fulfillment paved the way for setting standards and

adding quality control to the process, making expansion quite painless.

 

Case Study II: News Aggregator Company

 

Business Challenge – Online news aggregator company required content quality reviewers

to ensure that stories fed into customer sites included only relevant data.

Client required real time review, 24 x 7 to maintain service level to end-users.

 

Solution – BizPro provided a team of quality analyst that monitored the customer’s

content site, flagging bad stories and reducing the end customer complaints for

“erroneous feed”.

 

Benefits Delivered – Savings of 50% compared to in-house cost. Supporting a 24 x 7

operations equates to additional labor costs to cover for night shift differentials,

holiday pay, etc. With BizPro, our clients enjoy one low rate.

 

Case Study III: Knowledge Based Company

 

Business Challenge – Software company measuring consumer insights and opinions

on products and services required manpower to review content for accuracy and completeness.

 

Solution – BizPro supported the customer with the resource that could “crawl the

internet” to grab content as well as QA Specialist that spot checked the quality of the

reviews that were being pulled into the customer’s market space.

 

Benefits Delivered – Cost savings of at least 50% compared to on-site fulfillment.

The transition to BizPro also relieved the customer from the day-to-day management

requirement of operating a small support team.  Transitioning back-office functions to a trusted partner repurposes customers to focus on more revenue generating functions, instead of worrying about logistics and provisioning.

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